FAQs

This is a new section for us that we will be updating weekly. Please check back for more questions and answers. In the meantime, you can use our Contact Us Form to email us.

Pump Perks FAQs

How do I earn fuel rewards

Present your Jubilee card every time you shop to earn your valuable Rewards.
You will now earn Rewards every time you shop which can then be redeemed for discounts on fuel. Rewards will be earned at the rate of $.01 for every $10 of qualifying purchases per order.

Where do I redeem my Rewards for fuel?

Dandy Mini Mart Sunocos are our redemption partners, eligible sites are:

• 104 Wygant Rd Horseheads
• 1759 Grand CentralAve, Elmira Heights
• 3149 State Route 352, Big Flats

How do I redeem my Rewards for fuel?

Swipe your card at the fuel pump; the pump will recognize your available savings and reduce the price per gallon by that amount.
Rewards expire the last day of the month, following the second month they are earned. For example; any Rewards earned in January, will expire the last day of March. Rewards may be redeemed for up to, 30 gallons of fuel in a single transaction.

Where do I get my gas?

Sunoco gas stations have partnered with Horseheads Jubilee to redeem your Perks. Please check online or the sign in your store for the stations closest to you.

Are there limits to how much gas I can get?

Yes. The program guidelines allow for a single vehicle per transaction, up to a maximum of 30 gallons. One gas container per vehicle is also permitted.

What if I can't use all 30 gallons?

Once you have filled your vehicle and, if applicable, filled your one container, your transaction is complete, and your account balance will be reset to zero.

How do I read my fuel receipt?

The date on the receipt applies to "today's" purchases. The account summary is your current balance for that day only. Your balance will change based upon the date that they were entered. Perks expire 60 days from the date of issuance.

What if I have a problem at the store regarding my Perk balance?

Any questions regarding your Perk card balance can be directed to the Customer Service Manager for a complete explanation of your account. Questions may also be directed to the Jubilee Foods Help Desk at 607-796-2191.

What if I have a problem at the pump with my Perks card?

Be sure to read and follow the instructions on the scroll screen. If this doesn't work, seek assistance from the attendant. Additional help may also be provided by calling the Sunoco Help Desk at 1-800-Sunoco-1 (or 1-800-786-6261).

Horseheads Jubilee Perks Online Q&A

What do I do if my Horseheads Jubilee Perks Card is lost or stolen?

You may call Horseheads Jubilee Perks Customer Care at 607-796-2191. Or, you may stop at your local Horseheads Jubilee Service desk.

Where can I sign up for a Horseheads Jubilee Perks Card?

You can sign up for a Horseheads Jubilee Perks Card at your neighborhood Horseheads Jubilee. You can download the enrollment form online here.

How does Horseheads Jubilee use my contact information once I register the Perks Card?

Please read our Privacy Policy which summarizes our practices regarding the collection, use, and disclosure of your personal information.

Will I be able to check my Perks Card balance online?

Yes. You are able to check your Perks Card balance online by visiting the Perks Login page. If you have any additional questions regarding your Perks Card you can contact Horseheads Jubilee Perks Customer Care by calling 607-796-2191.

How do I contact Horseheads Jubilee about any other Horseheads Jubilee Perks Card issues?

Use our Online Contact Form or call Customer Care at 607-796-2191.

Does Horseheads Jubilee have an Internet Coupon Policy?

Yes, there is a Horseheads Jubilee Internet Coupon Policy that is enforced at all stores. Below is an outline of the policies:

Print at home internet coupons

• "FREE" or "Buy One Get One FREE" offers are not accepted
• Coupons with a value greater than $3.00 are not accepted
• Internet coupons cannot be doubled
• Maximum of (3) coupons can be redeemed per day
• We reserve the right to refuse any coupons that we believe to be photo copied, counterfeit or invalid for any other reason
• Coupons must be obtained from a legitimate web site. Examples include but not limited to, couponsuzy.com; redplum.com; coupons.com
• Redemption will be subject to manufacturer's policies. For example: Proctor & Gamble does not accept printed internet coupons
• See Customer Service Desk for more details

Electronic coupons – loaded to PERKS card

• Must be obtained from http:// www.horseheadsjubilee.com/ or approved third-party websites (i.e. www.redplum.com)
• Electronic coupons must be loaded onto your Horseheads Jubilee Perks card prior to redemption
• Electronic coupons are not subject doubling
• Limit one download per coupon per card

Pre-printed manufacturer coupons

• 1 coupon per item(s) purchased as stated on the coupon with a maximum of 6 coupons per same 6 items purchased – restrictions may apply - see store for details
• The coupon has a valid expiration date
• Coupon value cannot exceed the price of the item(s) purchased
• The original coupon must be presented. Re-produced copies of any kind will not be accepted
• Product must be purchased in sizes specified on the coupon
• Items must be purchased at the time of redemption

Double coupons

Horseheads Jubilee may choose to offer double value up to a stated amount where applicable under the following guidelines are met:

• Redeem any manufacturer's coupon with a valid expiration date, worth up to and including the stated maximum amount clipped from newspapers, magazines or received by mail and we'll double the savings
• Coupons worth more than the stated maximum amount will be redeemed at face value only
• Cigarettes, tobacco and milk or any other items prohibited by law or the manufacturer are excluded
• Not valid on free coupons or electronic coupons
• This offer applies only to manufacturer product "cents-off" coupons for items and sizes we carry
• Policy may change without notice